Halo69 Privacy Policy – Personal Data Protection for Malaysian Casino Players

1Introduction & Our Commitment

Halo69 is an online casino platform built specifically for Malaysian players. We understand that your trust depends not only on the quality of our games and the security of financial transactions, but also on how we manage your personal information. This Privacy Policy has been prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices.

By registering a Halo69 account or using any of our services, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Halo69 platform.

2Personal Information We Collect

Halo69 collects various types of personal information from players for legitimate and specific purposes. The following are the categories of information we collect:

A. Information You Provide Directly

• Full name as shown on your identity card (MyKad)
• National identity card number (MyKad) or passport number
• Date of birth and gender
• An active email address and Malaysian mobile number
• Current residential address
• Payment method details – including e-wallet account numbers (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay) or bank account information for DuitNow and FPX
• KYC documents (copy of MyKad, utility bill, bank statement)

B. Automatically Collected Information

• IP address and general geographic location
• Device type, operating system, and web browser used
• Game activity logs – including bets placed, wins, losses, and transaction history
• Session data – login time, play duration, and pages visited
• Cookie data and similar tracking technologies

3How We Use Your Information

Halo69 uses your personal information responsibly for the following purposes:

• Account management: Registering, verifying, and managing your Halo69 player account.
• Transaction processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and other payment methods, as well as managing withdrawals to your account.
• Identity verification (KYC): Meeting regulatory obligations including anti-money laundering (AML) compliance and age verification.
• Customer support: Enabling Halo69's 24/7 support team to assist you quickly and accurately.
• Responsible gaming: Monitoring playing habits to identify signs of problem gambling and offer appropriate support.
• Platform security: Detecting and preventing fraud, unauthorised access, and platform abuse.
• Service improvement: Analysing usage patterns to improve your experience on Halo69.
• Marketing communications: Sending you information about Halo69's latest promotions, bonuses, and offers – only where you have given your consent.

We will not use your personal information for any purpose not stated here without first obtaining your consent.

4Information Sharing & Disclosure

Halo69 never sell, rent, or trade your personal information to any third party for their own marketing purposes. However, we may share your information in limited circumstances as follows:

• Third-party service providers: Companies that help us deliver our services, such as payment processors (Touch 'n Go, GrabPay, DuitNow gateways), game software providers, and hosting services. All third parties are bound by strict confidentiality agreements.
• Regulatory authorities: When required by Malaysian law or directed by a relevant regulatory authority.
• Law enforcement: When required by a court order or a lawful request from the Malaysian police or a government agency.
• Fraud prevention: Sharing information with fraud prevention service providers to protect the Halo69 platform and its players.

5How We Protect Your Data

The security of your personal information is a responsibility we take seriously. Halo69 implements a range of technical and organisational measures to keep your data safe at all times:

• 256-bit SSL Encryption: All data transmitted between your device and Halo69's servers is encrypted using the latest TLS/SSL protocols.
• Secure data storage: Personal information is stored on servers protected by a multi-layered access control system.
• Two-factor authentication (2FA): Halo69 players are encouraged to enable 2FA for an added layer of account security.
• Regular security audits: Halo69's infrastructure undergoes regular penetration testing and security audits conducted by independent experts.
• Internal access controls: Only authorised staff with a legitimate business need may access players' personal information.
• 24/7 Monitoring: Automated monitoring systems operate around the clock to detect any suspicious activity.

While we take every reasonable precaution, no system in the world can guarantee 100% security. We encourage players to do their part by not sharing passwords and by using a secure WiFi network when accessing Halo69.

6Cookies & Tracking Technologies

Halo69 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, gaming sessions, and security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how players use the Halo69 platform so we can improve the gaming experience.
• Functional Cookies: Saving your preferences such as language, display settings, and game preferences for future sessions.
• Analytics Cookies: Collecting anonymous statistical data on traffic and usage patterns to help us plan platform improvements.

You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect certain features on the Halo69 platform.

7Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information held by Halo69:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct any information that is inaccurate or incomplete.
• Right to Withdraw Consent: You may withdraw consent for certain data processing activities, such as marketing communications, at any time.
• Right to Object to Processing: In certain circumstances, you have the right to object to the processing of your personal information.
• Right to Erasure: You may request deletion of your personal information, subject to legal obligations and record-keeping requirements.

To exercise any of the rights above, please contact us at privacy@halo69.my. We will process your request within 14 business days.

8Data Retention Period

Halo69 retains your personal information only for as long as necessary to fulfil the original purpose of collection, or as required by Malaysian law. The following are general guidelines for our data retention periods:

• Active account data: Retained for as long as your Halo69 account remains active.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial regulatory requirements.
• KYC Records: Retained for a minimum of 5 years after account termination, in accordance with AML requirements.
• Support communication logs: Retained for 2 years for reference and service quality improvement purposes.
• Marketing data: Retained until you withdraw consent or close your account.

Once the retention period ends, your data will be securely deleted or anonymised so it can no longer be linked to you personally.

9Changes to This Privacy Policy

Halo69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Whenever we make material changes, we will notify you via:

• Email notification to your registered address
• Pop-up notices or banners on the Halo69 platform upon login
• Update the "Last Updated" date at the top of this page

We encourage you to review this Privacy Policy periodically. Your continued use of the Halo69 platform following any amendments constitutes acceptance of the updated privacy terms.

10Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding Halo69's Privacy Policy or how we handle your personal information, please contact our Data Protection Officer (DPO):

• Privacy Email: privacy@halo69.my
• General Support Email: support@halo69.my
• Live Chat: Available 24/7 via the chat icon on the Halo69 platform

We are committed to addressing all privacy-related enquiries within 14 working days. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.